Terms & ConditionsGeneralterms and conditions
Payment Policy:
Advance Booking Fee
- 30 days or more before date of departure: 25% of total cost
- 29 - 20 days before date of departure: 50% of total cost
- 19 days or less before date of departure: 100% of total cost
Important: The booking stands liable to becancelled if 100% payment is not received less than 20 days before date ofdeparture.
Cancellation PolicyCancellation Policy
You or any member of your partymay cancel their travel arrangements at any time. Written notification or ane-mail to that effect from the person who made the booking must be received atour office. The cancellation charges applicable are as per the publishedcancellation policy below:
Cancellation charges per person
30 days or morebeforedeparture: 25% of total cost
29 – 15 daysbeforedeparture: 50% of total cost
Less than 14daysbefore departure: 100% of total cost
If we change or cancel yourholiday
We do plan thearrangements in advance. It is un likely that we will have to make any changesto your travel arrangements. Occasionally, we may have to make changes and wereserve the right to do so at any time. If there are any changes, we will adviseyou of them at the earliest possible date. We also reserve the right under anycircumstances to cancel your travel arrangements by assigning reasons to you.
If we are unabletoprovide the booked travel arrangements due to reasons beyond our control(e.g.bad weather):
We shall first try to offer alternative datesfor the tour if the tourhasn’t already commenced.
If the tour has already commenced, then weshall refund the bookingprice/fee charged to you on a pro-rata basis dependingon the portion of thetour utilized by you.
In all circumstances, however, our liabilityshall be limited tore funding to you the price we charged as tour fees.
If you want to change yourholiday plan
After confirmation ofservices, if you wish to change your travel arrangements in anyway (e.g. yourchosen departure date or accommodation), we will do our utmost to make thesechanges but it may not always be possible. Any request for changes must be inwriting from the person who made the booking. All cost incurred due toamendment will be borne by you.
If you have a complaint
If you face anyproblem during your holiday, please inform the relevantsupplier (e.g. your hotelier,transporter etc.) and/or our representativeimmediately who will endeavor toset things right. If your complaint is not resolved locally,please follow thisup within 28 days of your return home by writing to us, with your bookingreference and all other relevant information. However, please bead vised thatwhile we are happy to assist you in the redressal of your complaint, if any, wewill be able to extend only our best efforts in managing/coordinating yourcomplaint with the respective service provider. All third party serviceproviders are independent contractors who are at no time under our control orsupervision.
All booking vouchers andtickets will beprovided 3 days before departure.